Refund policy

At The Cozy Press, nearly every item we create is made specifically for you. Because of the custom nature of our products, we are unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personalized/customized items.

We encourage all customers to carefully review their order, sizing, personalization, and design selections before completing their purchase.

We Stand Behind Our Work

Your satisfaction is important to us. If your order arrives with a printing defect, manufacturing defect, or an error made by The Cozy Press, we'll make it right.

If there's an issue with your order, please contact us within 7 days of receiving your order or pickup notification. We'll review the issue and, if it's determined to be our error or a product defect, we'll replace the item at no cost to you.

To help us resolve the issue quickly, we may ask for photos of the item.

Order Changes & Cancellations

Because orders move into production quickly, changes or cancellations may not be possible once production has begun. If you need to make a change, please contact us as soon as possible and we'll do our best to help.

Questions?

If you ever have a concern about your order, don't hesitate to reach out. We take pride in our work and are committed to providing quality products and excellent customer service.

Thank you for supporting our small business!